Refund policy

Return & Exchange Policy

We want you to have the best shopping experience at Morus Alba. If you need to return or exchange a product, please review our policy below:

Eligibility for Returns

Returns are accepted within 3 days of delivery.

The item must be unused, unworn, unwashed, and in its original packaging with tags intact.

We offer size exchanges or store credit. No cash refunds.

Non-Returnable Items

Accessories, innerwear, and customized products are non-returnable for hygiene reasons.

Return Process

1. Initiate a Return: Contact our support team within 3 days of delivery with your order details.

2. Return Pickup: We will arrange a pickup for the return. The return shipping cost, original shipping charges, and taxes will be deducted from the refund/store credit.

3. Inspection & Processing: After receiving the product, we will inspect it. If it meets our return criteria, we will issue store credit or an exchange.

 

Refunds for COD Orders

COD orders will not receive cash refunds.

Customers can choose store credit (preferred) or request a refund via bank transfer/UPI after providing their details.

Refund processing via bank transfer/UPI takes 5-7 business days after approval.

Shipping charges, taxes, and return pickup costs will be deducted before issuing the refund.

Important Notes

Return requests beyond 3 days will not be accepted.

The customer is responsible for the return shipping cost, taxes, and original shipping charges, which will be deducted from the refund/store credit.

If the product is damaged, used, or does not meet our criteria, the return will be rejected, and the item will be sent back at the customer’s expense.

For any return-related queries, contact us at 

Email: Morusalba2024@gmail.com

Phone: +91 9711281580

Whatsapp: +91 7042866062

We’re committed to providing you with the perfect shopping experience!